A Day in the Life of Laurynn King, Client Care Manager at Positive Changes

Published: Monday March 13, 2017


You might wonder who that voice is on the other line of the Corporate Help Desk. Meet Laurynn King, Client Care Manager for Positive Changes. Laurynn works in our Iowa Corporate Offices and joined our team in May 2016, following graduation with a degree in Business from the University of Iowa. In addition to assisting clients, Laurynn also has her hands in the bookkeeping, inventory, social media marketing, and website operations. Have no fear – with Laurynn’s many responsibilities, she knows her priority – our clients. Here’s a look into Laurynn’s daily routine:

6:08 AM – Although Laurynn is ready to hit snooze for the 6th time, Rosie, her 9-month-old chocolate lab, is ready for a walk. After a quick walk with Rosie, Laurynn is dressed and ready to head out the door by 7 AM for her hour commute to the office.

8 AM – Coffee. Will not skip the coffee. Laurynn’s first task every day in the office is to brew a cup of coffee. While sipping a hot cup o’joe and waiting for her computer to boot up, Laurynn listens and takes notes on the voicemails from the night before. Next on the docket, reconcile the bank statement for the previous day, and reply to e-mails from the night before, Bitmojis are included. smiley

At 10 AM, Laurynn begins returning client voicemails – making sure not to wake any clients in the Pacific Time zone. smiley After returning calls, the next task is to fulfill shopping cart orders from the night before – including both franchisee and client purchases. With the launch of our new Positive Changes website, this isn’t as time consuming as it used to be. The launch has improved the client experience, and reduced the time needed for order fulfillment.

By Noon, Laurynn is ready to stretch and take a short “mind break.” You can find her running errands, visiting with a high school friend, or going for a walk with Ashley Miller, Strategic Initiatives at Positive Changes, and her dog, Ejim.

Upon returning to work, Laurynn spends her afternoon answering client phone calls from 1-877-POSITIVE, creating the social media schedule, paying invoices, conversing with Lisa Pyne, Vice President of Products and Services, on program and technology projects to continue to enhance our client services.

A perfect evening for Laurynn consists of a walk to the pond with Rosie, and her husband, Nathan, followed by a grilled meal on the patio. In the winter months, you can find Nathan and Laurynn watching a lot of ESPN and HGTV, while Rosie chews her bone. Laurynn’s favorite part about working at Positive Changes is talking to customers and hearing their inspiring stories – they never get old!